Returns Policy

Samples

We do not issue refunds for paid samples; but don't forget if you have paid for your samples and ultimately purchase one of our floor coverings, you qualify for a free Natural Flooring Care Kit worth £40.50. Just complete the form that was sent with your samples and return to us with proof of purchase to 4 Stephenson Close, East Portway, Andover, Hampshire SP10 3RU.

Although we will not issue refunds on samples, we are Planet conscious and once you are finished with your samples if you would return them to your local retailer for re-use it would be appreciated. You can find your local Alternative retail partner here. 

Bespoke Rugs & Runners

Please be aware that rugs and runners ordered using our online Make Me A Rug are bespoke items and therefore once production has started no refunds will be given on cancelled orders.

If you have made an error, or changed your mind, and contact us within 24 hours after placing, and paying for, your order we will issue a refund in full. If you contact us after this time unfortunately there is a chance that your order will be in production and not be refundable. You can contact our sales team on 01264 335111 or by emailing [email protected] to discuss specific orders further if required. 

To see our full Terms & Conditions for our online Click 'n' Collect rugs and runners, click here.