Alternative Flooring

Privacy policy & cookies

The Alternative Flooring Company has developed this website to be used and enjoyed by people of any age. We fully respect the privacy of any individual entering or using this website. We are constantly monitoring and updating our security procedures so you can be sure that your information is safe.

Security of information

Any personal information we hold will be securely protected in line with not only internal security measures, but also data protection guidelines. Our security measures are updated regularly to ensure your personal information is inaccessible to anyone other than The Alternative Flooring Company.

Gathering of information

The Alternative Flooring Company uses its website to gather important information about its users. This information may include personal details such as name, email, address. This information will only be used for internal purposes, to help us to understand and fulfil your request. This information will not be sold or provided to any third parties.

Changing or deleting information

Any information we store will be as up to date as possible, and will depend entirely on information provided to us by the user. We are happy to amend or delete information on any user upon request.

Email

The Alternative Flooring Company will add you to an email mailing list should you interact with the website, and supply your email address. All our email communication offers an “opt-out” feature that allows you to remove your email address from our files at any time. You can always re-enter it when you want to start receiving information from us. This email mailing list will only be used to inform you of any promotional offers and news that may interest you as a customer.

Cookies

Our website uses cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. We use this information to track visitor use of the website and to compile statistical reports on website activity.  This helps us to improve the way our website works and looks. The cookies we use are PHP session cookie and Google Analytics cookie.

More information about cookies is available at www.aboutcookies.org.

Where you continue to use our website without changing your browser settings, we will assume that you are happy to receive all cookies on our website. You can however set your browser not to accept cookies and www.aboutcookies.org will tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. 

Links

This website may contain “links” to other websites. We make every effort to link only to sites that share our high standards of privacy and service. We try our best to ensure that these links are safe and appropriate to our audience although The Alternative Flooring Company cannot be responsible for the content of any website to which we link. 

Delivery

We aim to deliver all sample orders within 2-7 days if the goods are in stock. If the samples you order are "out of stock" we will send the order to you as soon as they become available again. If we cannot source the item we will contact you to advise.

Cancellation

You can cancel your sample order, providing the samples have not been dispatched. Once dispatched sample orders cannot be cancelled.

Our Terms and Conditions do not affect your statutory rights.